FAQ
Section 1: Payment Questions.
Section 2: Shipping Questions.
Section 3: Technical Battery Questions.
What payment means do you accept?When is my credit card charged?
What do you consider my billing address?
Can I cancel an order?
Are paypal transactions safe?
Can I add an item to my order?
What is your return policy. Is there a restocking fee if I want to request for return?
My product is defective and I need to get a return or replacement, what should I do?
What payment means do you accept?
Paypal accept Visa and MasterCard and debit cards including JCB, Maestro-UK and Solo.
When is my credit card charged?
Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.
What do you consider my billing address?
Your billing address is the same address information on file with your Paypa company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your Paypa statement. If the information is not accurate, your paypal account may be declined.
Can I cancel an order?
if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order.
If you have any difficulties, please feel free to reach us by clicking the Contact Us button on the website. We will get back to you shortly.
Are paypal transactions safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.
Can I add an item to my order?
Since our operation center is located in Hongkong ,there are time difference between us , sometimes the phone is no answer ,so we recommend customer contact us : sales@portable-adapter.com by email.
What is your return policy. Is there a restocking fee if I want to request for return?
We do not charge restocking fee, but we do have few simple return policies.
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1.Request for refund must be made within 15 days of receiving date.
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2.Request for replacement must be made within 30 days of receiving date.
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3.If the replacement item is out of stock, we will issue you a store credit of your purchase value.
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4.Shipping and handling is NOT refundable.
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5.The shipping costs of returning a defective merchandise will be the sole responsibility of the customer.
My product is defective and I need to get a return or replacement, what should I do?
Go to the "contact us" page, send an email to us and Request RMA ,a email contain the instruction alone with the RMA# will be send to you shortly. Pack the return according to the instruction and ship it back to us. A replacement will be ship to you once we received your return or the refund will be credited to your account if you requested. Note : If we send you the wrong item , please return the item to us. and if the item fails during the warranty period, please send it back to be tested for failure, for repair or to be replaced. It is the responsibility of the customer to pay for the return freight, and to take reasonable care to protect against damages in freight, if they want to return the product for any reason. If items are returned for a refund without reasonable cause, we holds the right to refuse the return or to charge a restocking fee up to the amount of $10.00+gst. Or incorrectly ordered items may be exchanged
Can I come to your locations to pick up an item?What will I be charged for shipping?
Who will deliver my orders?
How long will it take for my item to reach me?
How do I track my shipment?
What should I do if my shipment never arrives?
How do I ship items to a different address?
Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.
What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item descriptions and are non-negotiable. Please consider this when placing your order.
Who will deliver my orders?
Items will be shipped by EMS,UPS, FedEx, and USPS. We may use other carriers as necessary.
How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 7 – 15 business days for delivery.
Please note that delivery time is subject to the ability of our couriers (UPS, FedEx, and USPS) to fulfill their delivery schedule. BatteryMonster is not liable for packages that are not delivered on time because of mishaps or unavoidable delays by our couriers.
How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
Or you can use the link below:
http://www.ems.com.cn/english-main.jsp
http://www.17track.net/en
What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the Contact Us button on the website. We will get back to you shortly.
How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.
What is a battery?
How to classify batteries?
What are the differences between Primary Battery and Rechargeable Battery?
What causes short lifetime of battery?
The lifetime of a battery can be prolonged by?
Why can't the battery be charged?
What are the reasons that cause battery with no voltage or low voltage?
My new battery isn’t charging. Is it defective?
Not necessarily. New batteries come in a fully discharged or partially charged condition and must be fully charged before its use. We recommend that you fully charge and discharge the new battery at least 2 times to allow the battery to reach its maximum rated capacity. Generally an overnight charge of 12-15 hours is recommended with any new battery purchase.
Another reason the battery could not be charging is the interface that your device is working with does not recognize the new battery. This can be due to a lack in BIOS or firmware updates. Please update your devices BIOS/Firmware to the most updated one available as this can solve your issue.
What is a battery?
How to classify the battery?
What are the differences between Primary Battery and rechargeable battery?
What causes short lifetime of battery?
Why can't the battery be charged?
What are the reasons that cause battery with no voltage or low voltage?
Battery Maintenance and User Instructions
Precautions when using a battery
In science and technology, a battery is a device that stores energy and makes it available in an electrical form. It converts chemical energy into electrical energy, producing an electric current when connected in a circuit. The finished battery is an electrically connected group of cells (wired in series) that stores an electrical charge and supplies a direct current (DC). We usually call finished battery as battery pack and unfinished battery is called as cell.
How to classify batteries?
Batteries are grouped into following categories:
Alkaline battery
Zincic carbolic battery
Lead-Acid battery
Nickel-metal-hydride
Nickel-cadmium
Lithium battery
Li-ion battery
Li-polymer battery
Fuel cells
Solar cells
Other types of battery
What are the differences between Primary Battery and Rechargeable Battery?
A primary battery is not intended to be recharged and is discarded when the battery has delivered all of its electrical energy. A rechargeable battery is a galvanic battery which, after discharge, is restored to the fully charged state by the passage of an electrical current through the cell in the opposite direction to that of discharge.
What causes short lifetime of battery?
1. Charger or electro circuit can't be fit for the battery.
2. Overcharge and over-discharge, etc.
3. Battery can't comply with the charging requirement
The lifetime of a battery can be prolonged by:
1. Using the original charger
2. Charging the battery after it automatically powers off, then full charge the battery
3. Avoiding erroneous usage of battery, such as heavy pressure, short circuit, fall off and so on
Why can't the battery be charged?
1. The battery has no voltage.
2. The charger has no output electric current.
3. Low charging efficiency due to external cause
Solutions to the problem:
1. Test whether the charger has voltage and output electric current or not.
2. Check if the charger is well contacted with battery.
3. Activate the battery with voltage and current 1.5 times higher than those of the battery. (Use this method only when the battery can't be charged.)
What are the reasons that cause battery with no voltage or low voltage?
1. No voltage.
2. External shot circuit or overcharge, anti-charge
3. Cells expansion and short circuit caused by direct anode contact and continuous high efficiency electric current overcharging.
It can be avoided by:
1. Checking if the battery is without voltage or electric current
2. Avoiding short circuit
3. Avoiding collision and pressure among batteries
4. Charging the battery after it automatically powers off, then full charge the battery.
Battery Maintenance and User Instructions
1. A new battery usually maintains a discharged condition with very low capacity. It is highly recommended to fully charge new battery packs before using. You can refer to the users' guide of your electronic device for charging instructions.
2. A new battery pack needs to be circled (fully discharged and recharged) three to five times to reach its optimum performance.
3. Rechargeable battery will undergo self-discharging when left unused for a long period of time. Thus, it should always be stored in a fully charged state and kept in a cool, dry and clean place.
4. To maintain the optimum performance of a battery pack, it is highly recommended to circle (fully discharging and recharging) it at least once a month.
5. It is normal if a new battery gets warm when being charged or used. However, please pay special attention if the battery pack becomes excessively hot. This may indicate there is a problem with the charging circuit of the electronic device. Please consult a qualified technician if necessary.
6. New batteries are hard to be charged. Sometimes, your electronic device may indicate a fully charged condition about 10 to 15 minutes when the new battery pack is being charged for the first time. When this happens, remove the battery pack and let it cool down for about 10 to 15 minutes then repeat the charging procedure. Sometimes, a new battery will suddenly refuse to be charged. If this happens, a suggested solution is trying to remove the battery from the device and insert it again.
Precautions when using a battery
1. Do not modify or disassemble it.
2. Do not incinerate or expose battery to excessive heat, which may result in an exposure.
3. Do not expose battery to water or other moist/wet substances.
4. Avoid piercing, hitting, crushing or any abuse use of the battery.
5. Do not forget to take away your battery from the device if you will not use it for a long time.
6. Avoid short circuit of the terminals by keeping your battery pack away from metal objects such as necklaces or hairpins.
