Payment
What payment means do you accept?When is my credit card charged?
What do you consider my billing address?
Can I cancel an order?
Are paypal transactions safe?
Can I add an item to my order?
What is your return policy. Is there a restocking fee if I want to request for return?
My product is defective and I need to get a return or replacement, what should I do?
What payment means do you accept?
Paypal accept Visa and MasterCard and debit cards including JCB, Maestro-UK and Solo.
When is my credit card charged?
Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, where items are to be shipped out by the end of the following business day.
What do you consider my billing address?
Your billing address is the same address information on file with your Paypa company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your Paypa statement. If the information is not accurate, your paypal account may be declined.
Can I cancel an order?
if you want to change or cancel your order please contact us within 5 hours after your order placed . However, if the order has been market "shipped", You will not able to cancel or change the order.
If you have any difficulties, please feel free to reach us by clicking the Contact Us button on the website. We will get back to you shortly.
Are paypal transactions safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Payments are gone through Paypal or WorldPay servers, which use Secure Sockets Layer (SSL), an encryption technology that works with Firefox, Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that customer's personal information can be protected.
Can I add an item to my order?
Since our operation center is located in Hongkong ,there are time difference between us , sometimes the phone is no answer ,so we recommend customer contact us : sales@portable-adapter.com by email.
